How Hampstead On Demand works

It is the project portal: you submit briefs and photos. Delivery is in-house through Hampstead Renovations and Hampstead Maintenance — not a marketplace of third-party traders competing for your job.

There is no fee to submit a brief. You pay only for work you approve in writing. Any emergency or call-out charge is confirmed before attendance.

No. You can submit a one-time brief as a guest and use the private link sent to your email. A Google account is optional if you want dashboard access for tracking and repeat requests.

Photos are optional but strongly recommended. They speed up triage and reduce back-and-forth. You can still start with a short written description.

You are under no obligation to accept. Ask questions on the thread or decline and leave the request closed.

We collect your postcode with every brief and confirm availability across Hampstead, NW London and wider London service areas, launched tier by tier.

Contact us through your private request link or account. Our workmanship carries a 12-month guarantee, subject to the published guarantee terms and exclusions.

No. Submission starts a review of fit, postcode, access and capacity. We confirm whether we can accept the work and what the next written step is — never a same-day promise from the form alone.

No. Pricing depends on fabric, access, materials and programme. Where we can quote, the written document states inclusions, assumptions, exclusions and payment terms. Smaller completed jobs are paid by bank transfer after completion; larger works use the deposit and final terms in the accepted quote.