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Call for urgent safety issues so we can triage availability immediately. For planned maintenance or renovations, an online brief with photographs is usually the clearest way to start — we review fit and respond with the next written step.

No. The registered office is a legal address, not a customer meeting room. Briefs, site visits and work are arranged after we have reviewed the property details.

No. Availability depends on the trade, address, access and current capacity. We confirm timing and any call-out basis before dispatch for accepted urgent work.

Accepted work is delivered in-house through Hampstead Renovations or Hampstead Maintenance — not a marketplace of third-party bidders. Job-specific competence and insurance are confirmed for the accepted scope.

There is no fee to get in touch. Smaller completed jobs are paid by bank transfer after completion; larger works use the deposit and final terms in the accepted written quote. We do not invent marketplace bidding or a fixed rate card from a phone call alone.

Full postcode, a short description of the work, photographs of the affected fabric when helpful, and any freeholder or conservation documents you already hold. That package speeds triage without inventing a quote from incomplete information.